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Can't find what you're looking for? Please review the F.A.Q's below or submit a request to our customer service team.
International Order Fulfillment
Customer Service Hours
How can I cancel or change my order?
What is your Returns/Exchange Policy
Why does my credit card company place a hold on my credit balance if my order did not go through?
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How do I track my order?
What are your shipping options and rates?
How do I ship to a PO Box?
Why does my UPS Tracking number say that my package has already been delivered?
I am a retailer who does not currently have an account with Lugz but am interested in opening up an account. Who do I contact?
Do you have a Size Chart?
What do I do if I have a question about an item on lugz.com?
How do I unsubscribe to emails?
Is my information secure?
What about links to other websites and services?
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