If for any reason you would like to cancel or change your order, please use our live chat online or call our customer service help telephone (866) 484-1740 Monday through Friday between the hours of 8AM to 5PM Pacific Standard Time (PST). We will do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real time order processing. If an order has already entered the shipping process, we will not be able to cancel or change the order. Once an order has been confirmed, we cannot change or add anything to the order without attempting to cancel the order. If your order cannot be cancelled, you may either refuse delivery of the product or return the order to us via mail. Please see our Return Policies section for further details. We will not refund shipping for these orders since the order already was shipped.