Why does my credit card company place a hold on my credit balance if my order did not go through?

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If you did not receive an order confirmation number at the end of the transaction, your order was not completed and your credit/debit card has not been charged. Your credit card company will reserve funds for purchases from credit and/or debit cards every time you attempt to place an order. These reserved funds will appear back on to your credit card balance as per your bank/credit card agreement. Generally, this takes 3-7 business days. We do not and cannot control the bank policies. We will only collect monies on your account if the transaction is successfully completed.

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