Why does my credit card company place a hold on my credit balance if my order did not go through?


If you did not receive an order confirmation number at the end of the transaction, your order was not completed and your credit/debit card has not been charged. Your credit card company will reserve funds for purchases from credit and/or debit cards every time you attempt to place an order. These reserved funds will appear back on to your credit card balance as per your bank/credit card agreement. Generally, this takes 3-7 business days. We do not and cannot control the bank policies. We will only collect monies on your account if the transaction is successfully completed.

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