F.A.Q's

Ordering Help

• International Order Fulfillment
• Customer Service Hours
• How can I cancel or change my order?
• What is your Returns/Exchange Policy
• International Inquiries
• Why does my credit card company place a hold on my credit balance if my order did not go through?

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SHIPPING

• How do I track my order?
• What are your shipping options and rates?
• How do I ship to a PO Box?
• Why does my UPS Tracking number say that my package has already been delivered?

GENERAL

• I am a retailer who does not currently have an account with Lugz but am interested in opening up an account. Who do I contact?
• Do you have a Size Chart?
• What do I do if I have a question about an item on lugz.com?
• How do I unsubscribe to emails?

Privacy Policy & Security

• Is my information secure?
• What is Lugz privacy policy
• What about links to other websites and services?